Contact Us
This is the page to use if you want to reach the editorial team behind Canada Casinos Online — to correct something we published, ask how a bonus term works, flag a new casino brand worth researching, or tell us your experience with a site we list. Email [email protected] and we aim to reply within two business days.
One thing to establish before you write: we are an independent comparison and review publisher, not a casino operator, not a payment processor and not a regulator. We have no access to your account, your balance, your verification documents or your withdrawal queue. If your message concerns money held at a gambling site, the sections below explain who can actually act on it and how to escalate properly.
What to include so we can help first time
Short, specific messages get useful answers fastest. If your question is about a particular operator or offer, include:
- The casino brand name exactly as it appears on the site
- The page on iaap-ontariodivision.org you were reading, and the date you read it
- The offer or term you are asking about, quoted or screenshotted
- What outcome you are looking for — a correction, an explanation, or a pointer to the right complaints channel
Please do not send account numbers, full card details, passwords, copies of ID documents or banking statements. We do not need them, and we would rather not hold them. If you have already emailed those to us, say so and we will delete them.
Reasons people contact us — and what happens next
| Your message | What we can do | Typical turnaround |
|---|---|---|
| A bonus term, wagering figure or payment detail on our page looks wrong | Re-check the operator's published terms and correct or date-stamp the page | Within two business days to acknowledge |
| A new online casino you think we should research | Add it to the review queue and check licensing and ownership before it appears anywhere | No fixed timeline |
| Your own experience — payout speed, KYC, support quality | Log it as reader feedback that feeds into future reviews | Acknowledged, not individually investigated |
| A withheld withdrawal or closed account | Point you to the operator's complaints procedure and the relevant external body | Same reply window, but we cannot intervene |
| Advertising, partnerships and commercial questions | Route to the commercial side, which sits separately from editorial | Varies |
How we make money, stated plainly
Some of the casino listings on this site carry affiliate links. If you open an account through one, we may be paid a commission by the operator. That arrangement does not buy a position in our rankings and does not change what we write about an operator's weaknesses. Editorial ratings on this site are our own assessment based on published terms, licensing information and publicly available operator disclosures — they are not customer-review scores, and they are not the result of us depositing or playing. If you believe a listing reads like an advert rather than a review, that is exactly the sort of message worth sending.
Questions about new casino listings and their offers
Most reader mail we receive is about the newer brands, because their terms move fastest and their welcome offers are the loudest. Three examples of what we can and cannot clarify:
Betninja
Our highest-rated listing at 10.0, and the one readers ask about most, largely because the headline is a €1,000 package plus 100 free spins. The first thing worth noting when you write in about it: the offer is denominated in euros, not CAD, so a Canadian player funding an account in Canadian dollars is exposed to conversion at whatever rate the operator or your card issuer applies. That matters when you are calculating whether a maximum bonus bet or a cashout cap leaves you anywhere useful. We can explain how a tiered welcome package generally works and what the wagering multiplier means in practice; we cannot confirm what your individual account was credited. Limitation to be clear about: a euro-first offer structure is a poor fit if you want clean CAD accounting, and free spin counts tell you nothing about spin value or which games they are locked to.
WinnerIsland
Rated 9.8, headline offer $2,500 plus 100 free spins. Readers contact us about this one because the figure is large and the currency symbol is ambiguous on some marketing pages — always confirm on the operator's own terms whether the ceiling is CAD before you plan deposits around it. A maximum figure is a maximum, not an expectation: reaching it normally requires deposits across several stages at a matched percentage. Limitation: the size of the advertised cap is the least informative part of any welcome bonus. The wagering requirement, the expiry window and any cap on what bonus-derived winnings can be withdrawn decide whether it is worth anything, and those are the numbers we would ask you to check before you ask us about the headline.
Cashed
Also rated 9.8, with a deliberately modest 100% match up to €100. It earns a write-up here for the opposite reason to the two above — small matched offers are usually easier to clear, because the amount you must turn over to satisfy the wagering condition scales with the bonus you took. If you are contacting us to ask which offer is "best", this is the comparison we would put in front of you: a small, clearable bonus against a large, conditional one. Limitation: a €100 ceiling is genuinely low, it is again euro-denominated rather than CAD, and no free spins are attached to the headline, so if the spins are what you came for this is not the listing for you.
Other brands we cover and receive questions about include SlotsGem, whose advertised welcome bonus of 300% up to 10,000 CAD plus 750 free spins is one of the few quoted in Canadian dollars outright; CoinPoker, built around a 100% rakeback deal rather than a casino-style match; Vegasnow at 100% up to $100; HugoCasino, advertising up to A$8,250 plus 275 free spins in Australian dollars; Crowngreen at 250% up to €6,000 / $9,000 plus 250 free spins; Slotowl, quoting up to $1,777 plus 777 free spins with 50 no-deposit free spins; and CrownPlay at 250% up to CA$4,500 plus 350 free spins. In every case the advertised figure is the operator's claim, taken from its own promotional material as reviewed on our fact-check date of Sep 25, 2026. Terms change without notice, which is why the operator's own bonus page always outranks ours.
Money questions we can and cannot answer
Comparison sites cost you nothing to read — you never pay us, and we never take a deposit. Everything financial happens between you and the operator, so here is the honest split of who handles what.
- Deposits. Canadian players commonly fund accounts by debit card, credit card (which many Canadian issuers decline for gambling), Interac-based transfers where an operator supports them, bank transfer, and e-wallets. PayPal availability for online casinos varies by operator and province and should never be assumed. Minimum deposits, and whether a deposit qualifies for a welcome bonus, are set by each casino.
- Withdrawals. Payout timing has two parts: the operator's internal review, then the payment rail. E-wallets typically clear faster than bank transfers or card refunds, but advertised speeds are marketing claims, not results we have measured. Minimum withdrawal amounts, monthly limits and any fees are in the operator's terms.
- Verification. Expect KYC identity checks, and on larger sums source-of-funds checks, before a first withdrawal. Completing these early usually prevents the delay people write to us about.
- What we cannot do. Release a payment, speed up a review, reverse a confiscated bonus, or reopen a closed account. No publisher can, and any site that tells you otherwise is selling something.
What our reviews actually cover
If you are writing to ask whether we have looked at a particular part of a casino's offering, these are the categories we assess: slot machines including progressive jackpot titles, with attention to published RTP ranges and volatility; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with human croupiers; game show formats; and the mobile experience, whether through a browser or a dedicated casino app. We also look at software providers, random number generator certification where an operator publishes it, customer support channels and hours, and the responsible gambling tools available — deposit and loss limits, session reminders and self-exclusion. We do not publish game counts or title lists unless the operator states them.
The adjacent products these brands run
Several operators in our listings run more than a casino. Sportsbooks sit alongside slots at many of them, with entirely separate bonus terms, separate wagering maths and often separate wallets — a casino welcome offer will not normally apply to sports bets, and vice versa. Poker is its own product again: CoinPoker's rakeback structure is a poker-room mechanism, returning a share of the rake you generate rather than matching a deposit, which is why it does not compare like-for-like with a casino bonus. Some brands also run virtual sports, bingo or lottery-style games. If your question is about one of those verticals, say so in your email, because the terms you are reading may not be the ones that apply.
Eligibility, licensing and where a complaint really goes
Online gambling law in Canada is layered. Criminal law on gaming is federal, but the authority to conduct and manage gambling sits with the provinces, so what is legally available to you depends on where you live. Ontario operates a registered commercial market with province-licensed operators; other provinces run their own government-operated platforms. Many international sites accept Canadian customers, and accepting Canadian customers is not the same thing as being authorized to serve them — check what licence an operator holds and which regulator issued it before you deposit, and take its own claim as a starting point rather than proof. Minimum age varies by province, generally 18 or 19, and our content is intended for adults only. Nothing on this site is legal advice, and no casino can be described as completely safe.
For a dispute, the order is: the operator's own complaints procedure first, in writing, keeping a copy; then the operator's licensing regulator or its designated alternative dispute resolution body; then, where the issue is a payment rather than a gaming decision, your bank or card issuer. We can help you identify which of those applies and we will record what you tell us, but we have no standing in the process.
If gambling has stopped being a pastime
If you are contacting us because things have gotten out of hand, please do not wait for our reply. Self-exclusion tools are available at the operator level and, in some provinces, across provincially run platforms; blocking software can restrict access at the device level. Our responsible gambling guidance sets out the deposit limits, loss limits and exclusion options worth using, and lists the support services available to Canadian players. Gambling is entertainment with a cost attached — it is not income and not a way out of financial trouble.
Other useful pages before you write
A fair share of the questions we receive are already answered elsewhere on the site. It is worth checking who we are and how we research operators if your question is about method or independence, and our terms of use if it concerns how this site operates or how we handle data. If your interest is specifically in sites outside the GamStop scheme, that page covers the differences and the risks in more detail than we could in an email reply.
Reaching us
Email [email protected] with a clear subject line — "correction", "new casino", "reader experience" or "commercial" all help it land in the right place. Corrections are the messages we prioritize; if you can show that something we published is inaccurate, we would rather know today than have it sit there. Author queries can be addressed to Jenna Elliott in the subject line. We read everything, we answer most things, and we will tell you plainly when a question is one only the operator or a regulator can resolve.